retention customer support assistant - german speaker (m/f/x).

• The primary goal of a retention line is to prevent customer churn (i.e.,  customers leaving the company).


•  Agents working in this line are trained to identify the reasons why  customers want to cancel and to offer solutions to keep them.


• Addressing Customer Concerns: They handle customer complaints,  service issues, and billing problems.


• Offering Incentives: They may offer discounts, special promotions, or  upgraded services to persuade customers to stay.


• Building Customer Loyalty: They aim to create positive customer experiences and strengthen customer relationships.

• excellent communication skills in German and English;


• solution oriented;


• Experience in Sales


• Experience in a call center;


• strong Commitment for a long term project;


• good PC skills.

What we have for you?

• Training 8am to 4pm = 1 month


• base salary: 920€/month gross (x14)


• performance bonus: up to 360€ (x12)


• language allowance: 150€ for English Language + 350€ for German  Language (x13)


• meal allowance: 10,20€/day worked (x11 months)


• flex work allowance: 60€/month (x11)


• assiduity allowance: 110€/month


• health insurance as of the 1st month


• dislocation bonus up to €70 + accommodation


• remote work + 1 day every six weeks at the office (Lisbon or Porto)

Randstad's mission is to become the most equitable and specialised talent company in the world, so we reiterate that we welcome people with a wide range of skills and experience. We are committed to ensuring that our recruitment and hiring process meets the needs of all people.

If you need to make any adjustments to make your application or interview more comfortable, please don't hesitate to let our recruitment consultants know.

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