buyer support agent - german speaker (m/f/x).

• Respond to buyer enquiries via phone, email,and other communication channels, providing timely and professional support;


• Investigate customer concerns, identify root causes, and coordinate with relevant stakeholders to deliver effective solutions;


• Act as a liaison between buyers and internal departments to facilitate resolution of operational and transactional issues;


• Ensure all customer interactions and actions taken are accurately documented in the relevant systems;


• Identify recurring issues and contribute ideas to improve processes, efficiency, and customer experience;


• Build positive relationships with buyers by delivering a high level of service and maintaining regular communication when required.

• fluent in German (written and spoken);


• Experience in customer service, customer support, or a similar customer-facing role;


• Excellent communication and interpersonal skills;


• Strong problem-solving and analytical abilities;


• Ability to work effectively in a fast-paced and dynamic environment;


• Strong organizational skills and attention to detail;


• Ability to manage multiple priorities simultaneously;


• Experience with CRM systems (Salesforce is a plus);


• Basic automotive knowledge or interest is a plus.

• uncertain Term Contract directly with the client (4 years, 90 days trial period);


• attractive base salary: €1,400 per month x14;


• language Allowance: 200€/gross per month x14;


• meal allowance: €7 per day;


• private healthcare;


• office hours: 8:00 AM - 5:00 PM (Monday to Friday);


• hybrid model of work: first month on site (after that: one week 3 days at the office, second week: 2 days at the office);


• opportunity to work for a leading company in the automotive sector;


• integration into a young and dynamic team.

Note: More details about the role and the company will be provided during the interview process.

Join us and be part of a team that drives the future of automotive commerce!

Randstad's mission is to become the most equitable and specialised talent company in the world, so we reiterate that we welcome people with a wide range of skills and experience. We are committed to ensuring that our recruitment and hiring process meets the needs of all people.

If you need to make any adjustments to make your application or interview more comfortable, please don't hesitate to let our recruitment consultants know.

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