technical support agent social media (m/f/x).

As a Technical Support Agent, you’ll ensure our users get fast, accurate, and friendly help whenever they need it. You’ll be the backbone of our support operation, working within clear guidelines to keep service levels high and customer satisfaction even higher.

Key Responsibilities
Handle inbound support requests via email and chat, providing timely and accurate solutions
Follow Standard Operating Procedures (SOPs) to resolve issues or escalate complex cases
Meet established Service Level Agreements (SLAs) and quality targets
Participate in ongoing training, coaching sessions, and performance reviews to keep your skills sharp

What We’re Looking For:

Russian: Native or near-native fluency (C1)
English: Strong command (B2)
Available to work on-site in Porto city center (remote work not possible)
Exceptional attention to detail and strong work ethic
Clear and professional communication skills; strict adherence to guidelines
A true team player—collaborative, positive, and proactive
 

What We Offer:
Contract: 6 months (renewable)
Salary: €1,000 gross × 14 months
Meal Allowance: €7.23 per working day
Schedule: Monday–Sunday (Initially one morning shift; will evolve into rotating 24/7 shifts)
Days Off: 2 rotating days per week
A dynamic, multicultural work environment with growth opportunities

- Location: Porto

Randstad's mission is to become the most equitable and specialised talent company in the world, so we reiterate that we welcome people with a wide range of skills and experience. We are committed to ensuring that our recruitment and hiring process meets the needs of all people.

If you need to make any adjustments to make your application or interview more comfortable, please don't hesitate to let our recruitment consultants know.