We are looking for a Fraud & Loss Operation Specialist to join a dynamic team within a leading global e-commerce platform. In this role, you will play a key part in identifying, investigating, and preventing fraudulent activities and financial losses. Your work will be crucial to maintaining customer trust and ensuring compliance with internal and external regulatory standards.
...risk & control agent german (m/f/x).
- lisbon, lisboa
- publicado hoje
- data limite 1 setembro 2025
responsabilidades chave
Key Responsibilities:
- Monitor transactions and activity for suspicious or fraudulent behavior
- Utilize tools, reports, and alerts to detect and escalate potential fraud cases
- Conduct thorough investigations and maintain accurate case documentation
- Analyze operational losses and support strategies for risk mitigation
- Ensure compliance with regulatory standards (e.g., AML, KYC) and internal controls
- Assist in enhancing fraud detection systems and control processes
- Collaborate with Legal, Compliance, and Customer Service teams
Prepare and deliver clear reports to management and relevant stakeholders
competências
Requirements:
- German (C2) and English (B2) proficiency
- Minimum 2 years of experience in an e-commerce fraud-related environment OR Minimum 2 years of customer service experience; background in fraud, abuse, or cybercrime investigation is a strong plus
- Detail-oriented with strong analytical and documentation skills
- Ability to gather and evaluate information from multiple sources
- Proactive, eager to learn, and solution-focused
- Excellent prioritization and problem-solving skills
- Calm and professional when handling disputes and emergencies
- Comfortable using Microsoft Word and Excel
principais benefícios
What we offer:
- 6-month contract
- Base salary paid over 14 months: €1,100
- Complexity bonus (11 months): €100/month
- Meal allowance (net): €7.23/day
- Transport allowance: €20/month
- Schedule: Monday to Sunday, between 08:00 and 23:00 (rotating shifts)
- Days Off: 2 rotating days off per week
- Location: Lisbon
Ready to take the next step in your fraud prevention career? Apply now and help protect one of the world’s most dynamic digital marketplaces.
Randstad's mission is to become the most equitable and specialised talent company in the world, so we reiterate that we welcome people with a wide range of skills and experience. We are committed to ensuring that our recruitment and hiring process meets the needs of all people.
If you need to make any adjustments to make your application or interview more comfortable, please don't hesitate to let our recruitment consultants know.
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