post-sales customer service representative - german (m/f/x).

Your Mission:

• Handle customer inquiries via phone, email, chat, or digital platforms


• Assist with technical questions related to products (hardware, software, apps, etc.)


• Provide empathetic and solution-oriented customer support


• Clarify warranty terms, deadlines, and return conditions


• Process returns, exchanges, and refunds


• Coordinate with the logistics department for product pick-ups or deliveries


• Stay updated on product features, updates, and troubleshooting

Your Profile:

• Completed secondary education (12th grade or equivalent)


• Previous experience in customer support or similar roles (preferred)


• Fluent in German (native or C1 level) and English (C1)


• Strong computer literacy and digital communication skills


• Excellent communication and problem-solving abilities


• Team player with a proactive attitude

What We Offer:

• Base salary: €1300/month


• Meal allowance: €7.23/day


• Performance bonus: Up to €250/month


• Work schedule: 8-hour rotating shifts, Monday to Saturday (between 8 AM and 7 PM)


• Days off: Sunday + 1 rotating day off


• Location: remote

Think you're the right fit? Apply now and let’s make it happen!

Randstad's mission is to become the most equitable and specialised talent company in the world, so we reiterate that we welcome people with a wide range of skills and experience. We are committed to ensuring that our recruitment and hiring process meets the needs of all people.

If you need to make any adjustments to make your application or interview more comfortable, please don't hesitate to let our recruitment consultants know.