o2c & credit management manager.

Key Responsibilities

Leadership

• Manage, coach, and develop Supervisors within the O2C and Credit Management functions.

• Provide strategic direction to the teams to ensure completion and improvement of key processes like accounts receivable, collections, credit risk management, and dispute resolution.

• Ensure strong team collaboration and productivity while maintaining high morale.

Order-to-Cash (O2C)

• Supervise the overall O2C strategy, ensuring timely and accurate completion of Accounts Receivable tasks aligned with SLAs.

• Oversee the activities of the O2C Supervisor, including management of customer invoicing, collections, and cash applications for a team of 7 members.

• Monitor KPIs for accuracy, speed, and efficiency in invoicing, customer follow-ups, and resolving credit disputes.

• Ensure all processes align with internal controls, company policies, and systems (SAP).

Credit Management

• Oversee the Credit Management Supervisor and ensure adherence to credit policies for assessing and managing customer creditworthiness.

• Proactively manage credit limits, customer risks, and overdue balances while minimizing bad debts.

• Collaborate closely with business stakeholders across sales, finance, and operations to ensure alignment on credit-related decisions.

• Provide regular updates and visibility into credit risk metrics and outstanding issues to management teams.

Process Improvement and Compliance

• Identify opportunities for process optimization across O2C and Credit Management operations, leveraging ERP systems like SAP S/4 and automation tools.

• Enforce compliance with company policies and continuous updates on regulatory requirements (e.g., financial reporting).

• Ensure strong internal controls are in place across all processes and maintain audit-ready documentation.

Reporting and Communication

• Implement and monitor KPIs and metrics to align with business objectives and SLAs.

• Produce regular reports on aging debt, payment trends, credit risk, and collections performance for senior management.

• Facilitate collaboration between O2C and Credit Management teams to streamline interrelated processes

Key Competencies

Leadership Skills

• Proven ability to lead, inspire, and manage teams to meet organizational goals and SLAs.

• Experience mentoring supervisors and driving organizational change through team collaboration and engagement.

Technical and Analytical Skills

• Strong knowledge of Order-to-Cash processes, including accounts receivable and collections workflows.

• Advanced understanding of Credit Management principles (risk assessment, credit limits, overdue management).

• Proficiency in SAP S/4 ERP systems and analytical tools for monitoring KPIs and improving performance.

Communication and Stakeholder Management

• Excellent communication and relationship management skills to ensure alignment with internal stakeholders (sales, finance teams) and external customers.

• Strong ability to present data insights to management in actionable formats for decision-making purposes.

Qualifications & Experience

Education

• Bachelor’s degree in Accounting, Finance, Business, or a related field.

Experience

• Minimum 7–10 years of experience in finance or accounting, with at least 3–5 years in leadership roles involving O2C, Credit Management, or related areas.

• Proven experience managing multi-functional teams within a Shared Service Center environment.

• Strong command of ERP systems, specifically SAP S/4, and advanced Excel tools (pivot tables, macros).

Soft Skills

• Proactive problem-solving, decision-making, and process optimization skills.

• Ability to work under pressure while maintaining accuracy and attention to detail.

Success Indicators

• Timely execution of O2C and Credit Management activities, meeting SLAs and improving efficiency.

• Reduction in overdue balances and bad debt across entities.

• Positive team performance and integration through development and collaboration.

• Clear reporting of KPIs and credit risk metrics to senior management.

What We Offer

The opportunity to lead a strategic global transformation project.
A key leadership role with high visibility across all regions.
Exposure to multinational operations and collaboration.
Career progression within a growing and innovative finance framework.