Functional support
Support reporting transformation projects in a collaborative environment
Qualify queries, route to the relevant resolver group and escalate support when relevant
Analyze and prioritize queries according to level of urgency. The jobholder must determine the kind of support needed
Customize, test and deliver the solution
Identify recurring problems and propose remediation plan
Business support
Take ownership over a dedicated portfolio of Reporting, Planning and Controlling applications in order to provide expertise and know-how to respond to the end users queries on processes and applications
Respond on a timely manner to queries e.g. during monthly financial closings
To keep user handbooks or documentation on the different tools, reports and processes up-to-date. It's also important to give appropriate publicity to this, by using the different google channels and the Airbus hub
To support the correct BI financial data accessibility for the users, according to the function he/she belongs to and following the Airbus ethics & compliance principles
To support users training sessions based on users requests
To give advice to the users (or expert contact names) on the best way to obtain different financial data or any other specific question related to our systems
To support the maintenance of the tools, reports and/or related Master Data following business changes (i.e.: changes in Airbus Programmes, internal reorganizations, new policies, etc)
Report needs for evolution, communicate specifications