customer support agent - sales italian speaker (f/m/x).

Your mission:

Handle inbound customer contacts with the objective of identifying needs, recommending the most suitable
solutions, and maximising conversion, average order value and accessory or service attach while delivering
a premium customer experience.
Have customer satisfaction as the main objective;
Inform customers about the company's products and services, as well as their advantages;

• Be fluent in Italian (native level, or near-native C2);


• Good command of English (mininum B2 level)


• Previous experience in sales, ideally in a contact center environment.


• Experience in consumer electronics, technology retail is highly valued.


• Proven ability to identify customer needs, recommend complete solutions, handle objections and close
  sales confidently.


• Strong orientation towards KPIs such as client satisfaction, close rate, attach rate and quality.


• Excellent verbal communication, active listening and structured call control.


• Ability to navigate multiple systems, document accurately and work effectively in a fast-paced
  environment.

What can we offer:

• Base salary: 1024€ p/month


• Meal allowance: 7,63€ p/day


• Skill adder: up to 225€ p/month


• Health insurance


• Schedules: Monday to Saturday: 8:00 to 19:15


• Days off: Sunday + 1 day rotative


• Remote (Portugal)


• Uncertain term contract with Randstad
   

Randstad's mission is to become the most equitable and specialised talent company in the world, so we reiterate that we welcome people with a wide range of skills and experience. We are committed to ensuring that our recruitment and hiring process meets the needs of all people.

If you need to make any adjustments to make your application or interview more comfortable, please don't hesitate to let our recruitment consultants know.

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