customer support agent - italian speaker (m/f/x).

As a Customer Support Specialist, you will be the first point of contact for our Italian-speaking clients and merchants, providing empathetic and effective solutions.

You will:

• Provide first-class customer support via phone, email, chat.


• Become knowledgeable and passionate about e-commerce products and service standards to support our merchants with all inquiries.


• Diagnose and troubleshoot client issues, offering effective solutions or escalating more complex problems to the appropriate department.


• Actively work on optimizing internal processes and continually improving merchant and client satisfaction.

What You Bring

• Native or Fluent Italian Speaker (C2 level mandatory).


• Proficient in English (B2 level minimum) for internal communication.


• Strong verbal and written communication skills with a customer-friendly service focus and empathy.


• Strong understanding of the e-commerce sector.


• Must be currently living in Portugal and have a reliable fiber optic internet connection for remote work.

• Base salary: €1200 gross


• Meal allowance: €8 p/day


• Hours: Monday to Friday, 8-hour rotating shifts between 7 am and 6 pm


• Weekends off


• In high season: Monday to Saturday, Saturday off + 1 rotating day off


• A dynamic and international work environment


• be comfortable: work from home (in Portugal)

Randstad's mission is to become the most equitable and specialised talent company in the world, so we reiterate that we welcome people with a wide range of skills and experience. We are committed to ensuring that our recruitment and hiring process meets the needs of all people.

If you need to make any adjustments to make your application or interview more comfortable, please don't hesitate to let our recruitment consultants know.

Interested?
Apply now!

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