customer support advisor - english (m/f/x).

You'll support adventurous customers who are ready to hit the road and explore the world on four wheels — and you’ll play a key role in delivering an unforgettable experience.

Responsibilities:

Handle customer inquiries via phone, email and chat;
Assist clients throughout their campervan rental journey;
Provide friendly, knowledgeable, and efficient support;
Guide customers through bookings, rental processes, and contract details;
Deliver exceptional service to ensure the best travel experience possible.

What we are looking for:

Fluent in English (native or near-native level)
Additional languages such as Spanish are a strong plus
Currently residing in Lisbon, with availability to work onsite at our office (Av. da República, next to Entrecampos station)
Excellent communication skills, both written and spoken
A genuine interest in Customer Support and a strong focus on client satisfaction — able to deliver high-quality assistance in a variety of situations
High school diploma (minimum requirement)
All necessary documentation to work legally in Portugal

What We Offer:

Long-term employment contract;
Base salary: €1,000 gross/month (paid 14 times per year);
Language bonus: €100/month (paid 12 times per year);
Meal allowance: €7 per working day, provided via meal card;
Working hours: Fixed schedule from 11:00 to 20:00, with two rotating days off per week;
Training: 1-month training period (Monday to Friday);
Work setup: Onsite for the first 3 months, with the possibility of transitioning to remote work afterward;
Start date: July 28th

Ready to hit the road with us and support our adventurous customers? Apply now and start your next journey!

Randstad's mission is to become the most equitable and specialised talent company in the world, so we reiterate that we welcome people with a wide range of skills and experience. We are committed to ensuring that our recruitment and hiring process meets the needs of all people.

If you need to make any adjustments to make your application or interview more comfortable, please don't hesitate to let our recruitment consultants know.