collections agent spanish & english speaker (m/f/x).

In this role, you will be responsible for managing outstanding receivables from key accounts and agencies. You will handle customer interactions via email, voice, and video calls, following strict SOPs and service quality protocols. This position requires a balance of professionalism, negotiation, and empathy to ensure that overdue balances are recovered efficiently while maintaining strong customer relationships.

Key Responsibilities:
Proactive Outreach: Connect with customers regarding overdue balances via voice or written communication to encourage timely payments.
Dunning Management: Oversee the entire dunning process, including collection letters, reminders, formal notices, and necessary internal escalations to senior management and sales.
Relationship Management: Build and maintain strong customer relationships to reduce disputes and ensure future timely payments.
Dispute Resolution: Investigate and resolve payment disputes by collaborating with internal stakeholders (sales, customer service, legal).
Data Integrity: Maintain accurate records of customer contacts and billing information.
Risk Mitigation: Ensure efficient collection processes to reduce credit risk and minimize profit loss.

What We Are Looking For:
Language Skills: Fluency in both Spanish (C1) and English (C1), both spoken and written (mandatory).
Experience: 2+ years of experience in collections or credit control, preferably managing Key Accounts & Agencies within the Digital sector (mandatory).
B2B Expertise: Proven ability to manage B2B collection cycles, handle sensitive financial matters, and engage in professional negotiation.
Tech Savvy: Familiarity with debt collection tools, CRM systems, and reporting platforms.
Soft Skills: Strong organizational, problem-solving, and communication skills with a high attention to detail. Sound business judgment and the ability to influence others while maintaining a customer-centric approach.
Independence: Ability to work independently as well as part of a cross-functional team.

What We Offer:
Base Salary: €920 / month
Complexity Bonus: €50 / month
Meal Allowance: €7.63 / working day
Benefits: Health Insurance included
Schedule: Monday to Friday, 08:00 AM – 05:00 PM (Enjoy your evenings!)
Days Off: Fixed weekends (Saturday and Sunday)
Location: On-site in Porto, Portugal

Ready to advance your career in tech and finance? Apply today!

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