buyer onboarding support agent - german and portuguese speaker (f/m/x).

Key Responsibilities:

• Onboarding Training Sessions – Conduct training sessions for newly registered buyers, ensuring they become familiar with the platform and fully understand our selling conditions.


• Buyer Discovery Sessions – Engage with buyers to assess their needs, preferences, and potential, recording all relevant details in Salesforce (SF) for future reference.


• Onboarding Follow-Up Coordination – Proactively follow up with buyers after onboarding to ensure they feel confident and prepared to start purchasing.

Requirements:

• Experience in sales and coaching


• Proactiveness and soft skills is mandatory


• Experience in customer relation position is mandatory


• Experience with SF is a plus


• Basic car knowledge / interest is a plus


• Problem-Solving & Adaptability


• Language spoken:  
  o English (minimum level C1)  
  o Portuguese (native level)
  o German: Advanced Level (minimum level C1)

What we have for you:

• Salary: €1,600/gross per month 


• Uncertain Term Contract directly with BCA (4 years, 90 days trial period)


• Schedule: Monday to Friday - 8am to 5pm (Portuguese bank holidays)


• Weekends off


• Meal allowance of 7€ per day worked (no meal allowance card)


• Quarterly performance bonus (3-month incentive periods, dependent on approval each cycle)


• Private healthcare


• Hybrid model of work: first month on site, in Avenida da Liberdade (after that: one week 3 days at the office, second week: 2 days at the office)

Randstad's mission is to become the most equitable and specialised talent company in the world, so we reiterate that we welcome people with a wide range of skills and experience. We are committed to ensuring that our recruitment and hiring process meets the needs of all people.

If you need to make any adjustments to make your application or interview more comfortable, please don't hesitate to let our recruitment consultants know. If you're looking for a dynamic role where you can use your language skills and customer service expertise, apply now!

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