backoffice specialist - german (m/f/x).

Key Responsibilities

• Manage and update motor insurance policy data accurately in internal systems


• Process administrative requests, including contract updates, renewals, and cancellations


• Handle and organize policy-related documentation to ensure compliance and accuracy


• Review and verify customer or broker information to support internal procedures


• Provide administrative support to internal teams, ensuring smooth and timely operations


• Handle incoming phone calls (approximately 20 per day) and communicate effectively with clients


• Manage extended vehicle warranty processes and related documentation


• Oversee contract management for insurance policies


• Register and maintain workshop/service center data in the system


• Validate documentation to ensure completeness and compliance

Required Skills and Qualifications:

• Minimum C1 level in German is required; proficiency in English or Portuguese is also necessary.


• Previous experience in administrative and back-office roles is highly preferred; experience in the insurance or automotive sectors is not mandatory.


• Strong attention to detail and excellent organizational skills.


• Comfortable working with digital tools and administrative processes.


• Ability to manage multiple tasks and priorities effectively in a structured environment.


• Proactive, adaptable, and a strong team player with good communication skills.


• Basic knowledge of automotive mechanics is an advantage.

Benefits

• Temporary project with an expected duration of 3 months (fixed-term contract) - with the possibility of extension


• Meal allowance of €12 per working day (paid via meal card).


• Full-time schedule: from 7:00 AM to 9:00 PM, Monday to Friday and on bank holidays (rotating shifts).


• Weekends off.


• Work location: Porto, with the possibility of a hybrid working model.

Ready to take the next step in your career? Apply now and join a dynamic team where your skills will make a real impact!

Randstad's mission is to become the most equitable and specialised talent company in the world, so we reiterate that we welcome people with a wide range of skills and experience. We are committed to ensuring that our recruitment and hiring process meets the needs of all people.

If you need to make any adjustments to make your application or interview more comfortable, please don't hesitate to let our recruitment consultants know.