b2b customer support agent payment solutions (m/f/x).

Your Role:
As a B2B Customer Support Agent, you will provide exceptional support to business clients, ensuring a high standard of professionalism. Your responsibilities will include:

Assisting and guiding business clients via Phone, Email, and/or Chat (in both French and English).
Troubleshooting issues and providing tailored solutions to help merchants optimize their use of the platform.
Ensuring compliance by identifying account holders, verifying account information, and following strict regulatory guidelines.
Delivering excellence through timely, effective, and highly personalized customer service.

What We Are Looking For:
Fluency in both French (C1) and English (C1), both spoken and written (mandatory).
 High School diploma or equivalent (mandatory).
 At least 1 year of experience in Customer Service with a strong customer-centric mindset (mandatory).
 Excellent communication, strong interpersonal skills, high attention to detail, and a professional, friendly attitude.
Ability to thrive in a fast-paced environment and multitask efficiently.
A Plus: Experience with automated customer service platforms (CRMs) or a background in retail, banking, or tech support.

What We Offer:
Base Salary: €930 / month
Complexity Bonus: €65 / month
Meal Allowance: €7.63 / day
Benefits: Health Insurance included
Schedule: 24/7 rotating shifts (including night shifts) with 2 rotating days off per week.
Prime Location: Modern offices in Lisbon (Oriente), easily accessible by all public transport.

Interested? Apply now

Randstad's mission is to become the most equitable and specialised talent company in the world, so we reiterate that we welcome people with a wide range of skills and experience. We are committed to ensuring that our recruitment and hiring process meets the needs of all people.

If you need to make any adjustments to make your application or interview more comfortable, please don't hesitate to let our recruitment consultants know.