supervisor (m/f/x) - equipa de apoio técnico.

  • lisboa, lisboa
  • publicado hoje
  • data limite 17 setembro 2026
candidatura

detalhes do emprego

sumário

detalhes do emprego

  • responsabilidades chave

    Gerir, acompanhar e motivar uma equipa de assistentes de call-center para atingir os objetivos individuais e coletivos


    Controlar e analisar os principais KPIs da operação


     Acompanhar a performance da equipa e dar feedback construtivo (coaching)

  • competências

    Experiência em cargo de chefia e gestão de equipa, preferencialmente experiência relevante na área de gestão de operações de Contact center;


    Capacidade de comunicação verbal e escrita;


    Capacidade para gerir conflitos; 


    Orientação para objetivos;


    Capacidade de liderança e motivação de equipas;


    Atitude proactiva na resolução dos problemas.

  • principais benefícios

    horário: compreendido entre as 08h-24h00


    folgas: rotativas


    vencimento base: 1025€ + subsidio refeição 6€ + prémio variável


    Local de trabalho: Lisboa - com possibilidade de trabalho hibrido ao fim de 6 meses de contrato

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