Initiate, lead and track progress of Customer and Internal 8-D Corrective and Preventive Actions. Participate on teams and assist with action as required;
Administer and support BW Customer and Supplier PPAP processes;
Support BW change management process. Participate on teams and assist with action as required;
Analyze and evaluate customer warranty data for trends and impact;
Oversee product analysis process through destructive and non-destructive methods;
Develop and maintain procedures that support quality system requirements;
Provide technical leadership, training, and lessons learned through effective teamwork and communications to manufacturing, suppliers, customers, peers, and management team. Lead and participate in issue resolution as needed;
Assist with management of quality reporting systems and scorecards;
Interact daily with customers and/or suppliers on pending audits, complaints, PPAP submissions, etc;
Participate in program management stage gate reviews and engage work groups (e.g. FMEA, DFM, DFA, etc.) to ensure the appropriate quality input;
Utilize quality tools and take the lead on closing the loop between Lesson Learned/quality history, D/P-PMEA, DVP&R and Control Plan;
Drive continuous improvement both for the department and the plant through measurement, analysis and action planning associated with Key Performance Indicators (Safety, Quality, Cost, Delivery).