Are you looking for an opportunity to work at a leading bank in Germany? Do you possess excellent communication and customer service skills? If so, we have the perfect job for you!
We are seeking a Customer Support Assistant to work in our clients' office here in Lisbon. Someone who can meet our clients' needs and provide them with effective solutions. You will collaborate with a team of talented professionals, utilizing the latest technologies and best practices.
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german customer support - in the office.
- lisbon - parque das nações, braga
- publicado há 1 dia
- data limite 12 outubro 2023
responsabilidades chave
What is expected from you?
Answer customer questions and execute orders in the first contact around the entire Service Retail;
Assist with phone banking ID and T-PIN & Postbank app setup;
Process card blocking/unblocking/exchange requests;
Record phishing cases and payment transaction orders;
Provide product information and sales support.competências
To be successful in this role, you need to have:
Proficient in the German language with a focus on proper grammar and formal expressions (slang usage discouraged). An understandable accent is acceptable;
Strong active listening skills;
Proficient in conducting effective needs assessments;
Enthusiasm for delivering exceptional customer service;
Willingness to proactively resolve even complex cases during the initial customer contact;
Ability to remain composed and handle stress effectively;
English proficiency at the B1 level is sufficient, primarily for internal communication purposes.principais benefícios
We offer:
- Initial and ongoing training;
- Basic salary of 1100€ gross/month;
- Language bonus of 450€/month;
- meal allowance of 7.63€ net per working day paid in a meal card;
- Health insurance;
- Full-time: 8h/day, 40h/week (Monday to Saturday between 08:00 and 17:00)
Work location in Lisbon (Parque das Nações area)
Don't miss this opportunity to join this awesome team. Fill out the application form and send us your CV today!
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rita machado
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