Providing information on product parameters/conditions and ongoing marketing campaigns;
Organizing branches and services;
Delivering sales-oriented presentations of the institution's product range;
Supporting marketing campaigns;
Sending termination requests via email to consultants, branches, and departments within the private and business client segments;
Concluding surveys by sending forms, requests, or result declarations, as well as handling PIN/TAN requests for online banking services;
Activating card blocking in cases of theft or loss, for example;
Managing mediation processes by referring them to branches, responsible departments, the Security Center, Quality Management, units within the Wealth Management segment, other group units, or the bank's branches;
Providing navigation assistance within the banking portal;
As a Contact Center Agent, you will also be responsible for receiving verbal feedback, registering concerns if necessary, and forwarding emails to the company's Quality Management.