As a Customer Support Agent in the retention line, your primary mission is to retain customers and ensure their satisfaction by:
Addressing customer complaints, billing issues, and service concerns
Identifying cancellation reasons and proposing tailored solutions
Offering promotions, discounts, or upgrades to maintain customer loyalty
Creating a positive customer experience and reinforcing brand trust
Requirements:
Fluency in German and English (spoken and written)
Strong communication and persuasion skills
Previous sales experience is a plus
Call center or customer service experience
Solution-oriented mindset and customer-centric approach
Strong PC literacy and ability to work with various systems
Commitment to a long-term project
What We Offer:
Full paid training (1 month): Monday to Friday, 8am to 4pm
Base salary: €900 gross/month ×14
Performance bonus: up to €360/month ×12
Language allowance: €150/month (English) + €350/month (German) ×13
Meal allowance: €9.60/day worked ×11 months
Flex work allowance: €60/month ×11
Health insurance starting from the 3rd month
A dynamic, multicultural environment with career development opportunities
Location: Anywhere in Portugal (Remote)
If you’re passionate about customer care and eager to grow in an international company — apply now and become part of this exciting journey!
Randstad's mission is to become the most equitable and specialised talent company in the world, so we reiterate that we welcome people with a wide range of skills and experience. We are committed to ensuring that our recruitment and hiring process meets the needs of all people.
If you need to make any adjustments to make your application or interview more comfortable, please don't hesitate to let our recruitment consultants know.
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