team leader - english (m/f/x).

Your role:

• Managing the customer support team (call center)


• Managing performance indicators


• Analyzing data and defining strategies


• Proposing improvements and solutions to challenges encountered


• Support the team to deliver exceptional service to ensure the best travel experience possible to the clients

What we are looking for:

• Fluent in English (native or- Experience in management or people coordination roles


• Team spirit


• Customer and results-oriented


• Good computer skills from a user perspective near-native level)


• Excellent communication skills, both written and spoken


• High school diploma (minimum requirement)


• All necessary documentation to work legally in Portugal

What We Offer:

• Long-term employment contract;


• Base salary: €1,300 gross/month (paid 14 times per year);


• Language bonus: €100/month (paid 12 times per year);


• Meal allowance: €7 per working day, provided via meal card;


• Working hours: Rotative shifts (8h) between 9am to 8pm;


• Two rotating days off per week;


• Work setup: On site (Av. da República, next to Entrecampos station)


• Start date: ASAP

Ready to hit the road with us and support our adventurous customers? Apply now and start your next journey!

Randstad's mission is to become the most equitable and specialised talent company in the world, so we reiterate that we welcome people with a wide range of skills and experience. We are committed to ensuring that our recruitment and hiring process meets the needs of all people.

If you need to make any adjustments to make your application or interview more comfortable, please don't hesitate to let our recruitment consultants know.