Produce radio optimisation plans to achieve quality targets for area of ownership;
Undertake pro-active radio network investigations & support wide-area projects;
Responsible for the management of radio capacity within area of ownership, escalating
where required for additional requirement or demand;
Co-ordination with other teams and departments to manage the timely delivery of data-
build against objectives;
Develop mitigation plans against identified risks and issues re coverage and performance;
Provide regular communication and reporting to the customer’s management on work
stream progress, risks and issues;
Initiate and manage drive test requests, but look at reducing this activity, then analysing
and delivery of recommendations or requirements;
Support key business objectives and programmes, and transmission product capability
testing and release;
Work closely with end customer to ensure high quality customer experience against multi-
operator contractual commitments;
Support Corporate and Business Accounts teams in bid support and ongoing experience;
Take ownership and drive to resolution customer complaints, internal and VIP escalations;
Including analysis of complex data, network traces, cross functional working;
Identify faults, generate cases and drive to resolution via Operations teams and suppliers;
Understanding of Frequency, Scrambling Code & PCI planning and Capacity Planning.