Plan, prepare and carry out the schedule of visits to all customers ensuring the reporting to the Commercial Director, through the preparation of the respective visit reports, ensuring compliance with agreed annual sales plan and managing margins according to the established limits by the Commercial Director, while also prospecting future business in their geographical area (Europe);
Answer to customer requests/orders, regarding product specifications, prices, availabilityand shipment of samples, coordinating with the Global Product Manager, to ensure a prompt and swift response to customer needs;
Contribute to solve technical and commercial issues raised by customers, in partnership with the customer service, production planning and finance department to ensure customer satisfaction, by providing an integrated service;
Report to the Commercial Director, relevant information regarding the customers / segments allocated, the needs detected in the market during commercial visits, for orienting the global segment strategy;
Identify and develop joint solutions, together with the customer's or partner's technical team, including through meetings with technical teams .Where necessary, with the support of the Global Product Manager/Global Technical Manager, and with the intention of translating customer needs into technical specifications, develop solutions tailored to customer needs;