Your role:
Ensure collection process flows in compliance with standards:
Make sure that the team respects the processes and deadlines;
Inculcate the reflex of continuous improvement within the team;
Monitor service indicators and ensure overall performance. Define the associated action plans and their implementation;
Animate the dynamics of team;
Ensure the proper distribution of the workload over time and between employees;
Ensure the follow-up of the leaves / hours in connection with the needs of the service and in the respect of the legislation;
Anticipate the peaks of activity;
Be an active person on the operational process;
Ensure good working relationships between its teams and other services, provide added value both to external clients (Customers, Suppliers, Administration, Auditors ...) and internal (Other Departments, Corporate ...);
Suggest / validate and follow up action plans to / with BU leaders when appropriate actions must be taken with clients.
2 - Ensure compliance with standards:
Maintain a watch of the standards to be used (local accounting & IFRS, tax, ...);
Anticipate the adaptation of processes to changes in standards;
Ensure that the processes guarantee the respect of the standards;
Respond to audits (Legal auditors, Administration and Internal Audits).
3 - Guarantee the reliability of the processes and the continuity of the activity:
Guarantee the separation of tasks (processes / authorizations in systems);
Ensure the effective implementation of back-up and written procedures and their update;
Keep abreast of best practices and propose changes to the associated information and process systems;
Regularly train non-finance teams whose current activity has an impact on the quality of financial data, so that process remain optimized.
4 - Analyze and control the quality and availability of data:
Establish systems for internal control of data quality (exhaustive, random checks, by sample, depending on the case);
Analyze the data and explain the main variations / deviations (vs N-1, Budget, M-1 ...);
Establish indicators (quantitative and qualitative) to pilot the service and ensure effective reporting to the Management;
Provide all the analysis and expertise necessary to facilitate the decision-making of the Management.
5 - Continuously improve processes and tools:
Be proactive in improving productivity and quality of service;
Continuously seek to optimize the current tools and study the implementation of new tools allowing more automation, digitization. Adapt the processes accordingly.