helpdesk - italian.

Deeply care about the satisfaction of our users and being accountable for responding to their requests
in the most empathetic and helpful way possible.
This could involve troubleshooting technical problems, addressing billing issues, or handling
complaints by following the guidelines and procedures provided.
Being fully knowledgeable about the services offered by the company and being able to provide
accurate information to customers.
Keeping accurate records of customer interactions for tracking customer issues and opportunities, so
that we can keep improving the overall user’s experience.
Following up with customers to ensure that their issues have been resolved and that they are satisfied
with the service they received. Find and take advantage of possible opportunities to close potential
sales.
Proactively report feedback to the team and managers.

Native Italian speaker or certified effective operational proficiency (level C1 or higher). Professional
knowledge of other languages is welcome.
Strong team working attitude and goals oriented. Problems solver.
Willing to work on shifts (early morning/late evening), weekends and bank holidays when needed.
Well versed in general computer operations with remarkable MS Office/Google Workspace skills.
Previous experience in customer service field. Familiarity with the Zendesk platform is a preferential
title.

• Join a dynamic team in an inclusive and international environment.
• Competitive salary and reward system.
• MBO (annual bonus).
• Private Health insurance.
• Daily food allowance.
• Hybrid workplace (2 days of remote working).
• Training annual budget (400€).