Manage stakeholders, establish a long term relationship and collaborate to the definition of the solution and service roadmap, aligned with the Business strategy
Makes real and implements the commitments taken at Business level , aligned with the targeted solution performance (delivery in TCQ, Business Value Creation, operational efficiency…), in compliance with IM Enterprise architecture and overall governance standards and principles
Gain and maintain knowledge of technology enablers and market best practices related to the solution.
Define the projects framework using Agile methods
Build and engage multi functional project team
Participate in successful end-to-end projects operations: Projects Steering Committees, Project reviews, Planning and budget management, suppliers management…
Performing the ITIL based support processes that include incident, problem, change, configuration, and event management, KPI (Key Performance Indicators),