Randstad Professionals is specialized in the recruitment of middle and senior positions.
Our client is Vision-Box, that develops state-of-the-art user-centric citizen touchpoints, custom front-end applications, and collaborative orchestration software, towards a premium experience and service level.
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technical support specialist.
- lisboa, lisboa
- publicado há 9 dias
- data limite 13 dezembro 2022
responsabilidades chave
A mixture of routine system maintenance to ensure our products are working flawlessly by applying software and hardware fixes and updates;
Identify faults both remotely and on-site;
Respond to incidents and performing break/fix activities when errors and faults occur;
Liaise with customers on-site and remotely and proactively communicating with the Service Manager, escalating issues and identifying areas where service can be improved;
Provide on-site early life support and training users on the system;
Analysis of system performance in relation to business benefits;
Document cases, recommendations, and resolutions clearly in the ticketing system;
Collaborate with Technical Support Experts and Software Development to resolve technical issues.competências
Technical education (Electrical or IT) with at least two years of relevant experience with hardware diagnostics and repair experience and a basic understanding of electrical and electronic components;
Knowledge of software troubleshooting;
Knowledge of networking fundamentals (TCP/IP, HTTP, routing, and switching, etc.);
Fluent in English;
Self-motivated and proactive individual with a willingness to travel and a problem-solving attitude.principais benefícios
opportunity to work in a challenging environment with dynamic teams and innovative projects.
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- Randstad Professionals is specialized in the recruitment of middle and senior positions.Our client is Vision-Box, that develops state-of-the-art user-centric citizen touchpoints, custom front-end applications, and collaborative orchestration software, towards a premium experience and service level. The company has more than 21 years of highly specialized experience, delivering cutting edge technology to Airports, Airlines, and Governments.
