technical assistance center (m/f) em lisboa

data de publicação
maria teixeira, randstad portugal
tipo de emprego
candidate-se agora

detalhes da oferta

data de publicação
Tecnologias de Informação
tipo de emprego
número de referência
maria teixeira, randstad portugal
candidate-se agora

oferta de emprego

Randstad Professionals is the brand of Randstad Group focused on the recruitment of Middle & Top Management.
Our client is one of the largest multinational companies of telecommunications, who is looking for a Technical Assistance Center.


- Tier2/3 Level support, incident management and resolution by direct troubleshooting work or knowledge re-use, working in direct interface with customer, R&D, Care and organization.

- Provide accurate solutions/workarounds for cases, based on in depth analysis, in the agreed timeframe with high quality to ensure 'first time' right;

- Participates in emergency 24/7 duty, ensures proper EME case information and reporting.

- On request, participates in field activities, i.e installation and/or commissioning and/or integration, network expansion, SW maintenance activities such as SW change planning, launch, trials and pilot projects support.


Excellent opportunity to be involved in an attractive project.


Ideal profile:

- Between 4-6 years Telecommunications industry experience;

- Minimum Bachelors Degree in Electrical Engineering or equivalent experience;

- English spoken/ written is mandatory;

- Available to support emergency call-up rotas on a 24/7 basis; proven track record on a position involved with the 24x7 technical support of telecommunications networks is a plus;

- Advanced knowledge of data transmission technologies (Ethernet L2/L3, IP, Carrier Ethernet, IP/MPLS, MPLS-TP);

- Strong understanding data networks scenarios (BGP4, OSPF, Integrated IS-IS, PWE, L2 Protocols (STP, RVT, OAM), PPP, Frame Relay, ATM and IP/MPLS (VPWS, VPLS, IPVPN, LDPxRSVP);

-Experience with test equipment, i.e Traffic generator, protocol analysers;

- Experience in technical support for data products or similar activities, i.e commissioning and integration, optical networks planning and optimization, system verification will be a strong plus;

- Good communication skills, ability to clearly articulate solutions to the customer;

-Team player and able of self-enabling on new technologies, new products;

- Knowledge sharing mindset, actively developing and sharing knowledge via discussion forums and expert communities;

-Strong customer focus;

- Proactive, autonomous and able to build and maintain good relationship with customer;

- Self-motivated well-organized individual who can prioritize work and handle multiple tasks under pressure.