software engineering support (m/f) em porto

data de publicação
contacto
bárbara maciel, randstad portugal
tipo de emprego
contratos
candidate-se agora

detalhes da oferta

data de publicação
local
porto
empregos
Serviços de Consultoria
tipo de emprego
contratos
número de referência
RO-2019-67653
contacto
bárbara maciel, randstad portugal

oportunidade de emprego

Our partner is a multinational company providing outsourcing services for a variety of clients seeking to enhance the growth of the various business sectors in which they are involved.
This company is looking for a Software Engineering Support (m/f).

competências

What are we looking for?

- Bachelor's degree in Science/IT/Computing or equivalent.
- 2-5 years' experience as a software engineer or a software support engineer for Level 2 support.
- Strong experience in ticketing (request vs incident)
- Experience in improving internal SLA of open tickets and resolution time

principais responsabilidades

The role of a support engineer will be to provide 2nd
level support via ticketing and handle 3rd level projects and tasks.
Responsibilities:

- Ensure satisfaction, technical support and smooth operations by supporting the business for any issues concerning software environment;
- Strive for excellent customer service while taking a detailed oriented approach to addressing customer needs quickly and efficiently.

oferta

Offer:

- An excellent work environment;
- Opportunity to integrate a prestigious multinational company;
- Training and internal career progression;
- Excellent facilities centrally located near a wide range of public transports.