Be part of the recruitment process and team strategy;
Develop the team with on-the-job opportunities, empowerment and upskilling;
Create a wellbeing working atmosphere, and behave in respect with Airbus values;
Organize the team in the most efficient way (e.g, creating focal points by areas and helping pair Seniors and Juniors profiles on the day-to-day activities);
Provide monthly reports on team progress by creating, analyzing and improving Dashboards;
Conduct meetings with GBS key stakeholders to share key figures, results of the team and improvement actions;
Support and assist the team on management dimensions, e.g. any administrative matters such time mgmt, development plan, training plan, conflict mgmt;
Collect, propose and implement continuous improvement opportunities;
Build the team spirit (e.g. organize team events, flow down of information);
For the following scope of Airbus Services: Training, Airframe & Upgrades, Digital solutions, Consulting, Flight Operations, Maintenance & Engineering, the Job holder is in charge of:
Managing accurate and timely administration of Airbus SAS Services business transactions:
Services orders acknowledgment, acceptance, creation and follow-up and Services invoicing;
Creating and sending invoices and statements to customers;
Checking the data input to ensure the accuracy of the final bill;
Fixing billing errors by issuing credit notes;
Handling customers' ordering and billing queries Ensuring:
all processes follow internal and international business standards;
revenues are booked to the rightful budget destination;
Using Airbus reporting system and providing monthly status:
by service and product line;
For orders lead-time (Acknowledge and Acceptance lead time) and invoices;
For the list of missing documents (purchase order, service delivery notification, etc.) to each Service Line (operating unit);
Keeping database(s) up to date (customer service catalog);
Assisting Training Contract Managers on its daily activities (creation, follow-up and closure of free of charge orders);
Contributing to Airbus financial targets by securing revenues;
Acting in compliance with the Process SE.AS.01 “Sell Aircraft and Services”;
takes part as required to internal/external regulatory audits; aims at delivering on time and on quality; strictly follows E&C and Export Control guidelines.