sap super user em lisbon

data de publicação
francisco pinto, randstad portugal
tipo de emprego
candidate-se agora

detalhes da oferta

data de publicação
lisbon, lisboa
Retalho, Grande Consumo e Distribuição
tipo de emprego
número de referência
francisco pinto, randstad portugal
candidate-se agora

oportunidade de emprego

To join the Supply Chain area, we are looking for an Intermarket Customer Service Specialist (with a specific SAP management role).

This professional will have as main mission to be the contact point of the department for all SAP related topics (issues solving, process innovation, management of processes with IT teams in Switzerland and India) as well as be able to manage the export logistic operations and all the activities related to order preparation, transport organization and invoicing.

It will have to ensure a close coordination with 3PLs focusing on a permanent operational process and the optimization process end to end in order to reach a high service level and guaranty a delivery in full in time and in quality.

Generic ICSS Responsibilities:

• Sending the «logistics» orders based on the dispatch plan, processing the shipment invoices and potential credit notes into the adequate internal budget;

• Ensure all the administrative tasks linked with shipments (generate partners’ invoices and legalization of appropriate documents);

• Arrange freight resources and optimize the national and international shipments in coordination with 3PLs, control the optimization of the loading plans;

• To find and elaborate good solutions to all exportation issues and manage the possible logistics crisis at destination;

• Optimize transit times of transports;

• Organizing monthly call with markets;

• Manage customers complaints resolution;

• Improve service level by influencing Warehousing, Transport and Import/Export Regulation Experts in order to continuously improve service and costs;

• Ensure regular update of processes and challenge existing ones;

• Ensure compliance with Nestlé Corporate Business Principles and Supply Chain & Finances Policies.

SAP User Responsibilities:

• Order, delivery and invoice management knowledge

• IDOC/EDI knowledge

• Master Data management (customer and material)

• KPI and Report management

Competitive Salary Package


Degree or equivalent with specialization in Supply Chain/Logistics;

3-5 years of professional experience within an international company in a logistic function;

Fluent in English (MANDATORY)

Good knowledge in SAP, with a super/power user role (MANDATORY)

Experience with international shipment operations within a multi-modal organization;

Knowledge of Swiss and foreign customs regulations; Incoterms

Problem Solving and Decision Making skills;

Process Innovation and Critical Thinking approach

Good communication skills to convince others and obtain their buy-in;


Resolution management;

Strong team player;

Passion for working with Customers, internally and externally