quality auditor - dutch.

Call auditing and evaluation: monitor, evaluate, and audit a selection of inbound and outbound calls, as well as other contact methods like chat and email;
Reporting and collaboration: report evaluation results to key stakeholders, including quality leadership, operations, clients, account management, and resource unit partners.
actively participate in calibration sessions and call listening sessions with quality leadership, operations, program management, and clients to ensure scoring consistency and share best practices.
Internal quality audits and program knowledge: contribute to internal quality audits, providing valuable insights for ongoing improvement.
maintain a strong program knowledge base, ensuring a solid understanding of client products, services, and program strategies.
Collaborative engagement: participate in quality task forces alongside business stakeholders, contributing to the enhancement of quality processes.
Productivity and continuous learning: meet departmental productivity requirements, ensuring efficient workflow.
engage in regular phone time to stay current on programs.
Documentation and support: contribute to maintaining forms and legends documents, ensuring clarity and consistency.

12th grade;
Fluent in Dutch and English (Advanced knowledge required);
Previous call center experience is essential;
Previous auditing experience is preferred;

What we have to offer you:

- base salary of 1262€
- meal allowance of 7,63€
- performance bonus up to 170€
- language bonus of 650€


Join us in delivering exceptional customer experiences and being a key player in maintaining our service excellence!