product support engineer (m/f) em porto

data de publicação
contacto
catarina silva, randstad portugal
tipo de emprego
permanentes
candidate-se agora

detalhes da oferta

data de publicação
local
porto
empregos
Tecnologias de Informação
tipo de emprego
permanentes
número de referência
RP-2018-48780
contacto
catarina silva, randstad portugal
candidate-se agora

descrição da oportunidade

Randstad professionals is a specialized recruitment company for middle and top management positions.

Our client is a banking software company providing innovative technologies that create products focused on delivering the most widely adopted banking solutions to customers, such as Internet Banking, Mobile and Voice Banking for Wearables, Social Banking apps with Augmented Reality and Biometric Authentication features.


Regarding their growth they are looking for a Product Support Engineer (m/f) for their offices in Porto.
As a Product Support Engineer you will be responsible for guaranteeing extreme customer satisfaction respecting the internal processes, tools, best practices and KPI’s of the support area.


- Admission in a prestigious company;
- Integration in a specialized team;
- Package wage adjusted according to the candidate's experience.

competências

- Degree in Information Technology or similar;
- Knowledge of .NET technology and Microsoft Visual Studio;
- Knowledge of windows operating systems, android and iOS;
- Excellent business and systems analysis skills including the ability to troubleshoot and resolve application and technical issues;
- Commitment to achieve with success the satisfaction of aggressive service level agreements;
- Experience in helpdesk and incident management (prioritization, qualification, research, resolution and continuous reporting);
- Experience supporting end-users with setup, maintenance, and troubleshooting of software and applications issues;
- Experience/availability to 24x7 support operations;
- Fluency in English.