Monitors start-ups, identifies opportunities for acquisition, investment, collaboration (JV) and presents them to the senior management
Attends/speaks at relevant industry events
Orchestrates multiple stakeholders (such as marketing, sales, business operations, finance, business development, bid, and account management) to work with product delivery teams to set priorities for the product roadmap.
Works with the functional Technology leads (eg Heads of Cyber Security, Software Engineering,
Infrastructure, Service Operations) or their delegates to align product vision and roadmaps with security and enterprise architecture guidelines, requirements, and constraints.
Builds the business case and maintains the financial P&L view for the product. Provides input into IT budgeting process.
Responsible for knowledge management for the designated product(s). Delivers training courses and workshops to transfer product knowledge, maintains the product wiki section.
2. CX mandate
a. Drives the strategic CX mandate by applying Product Management discipline combined with human-centric design approaches to managing omnichannel experiences and customer journeys holistically, across channels. For example, an introduction of a new mobile app or a website change impacts the end-to-end omnichannel customer experience. The holistic human-centered approach helps maintain focus on the whole customer journey, as opposed
to a specific touchpoint or channel in isolation.
b. Uses design thinking and human-centered design techniques and approaches, such as persona analysis, customer journey mapping, jobs to be done, focus groups.
c. Visualizes and studies citizen/agent/case worker journeys and experiences, produces valuable insights to continuously optimize and improve CX.
d. Continuously analyzes customer feedback and customer satisfaction metrics, works with stakeholders to design CX improvements and create product backlog items.
Provides technical pre-sales support for TLS products and services, collaborates with business development, account management, and bid management teams. Maintains deep knowledge of the designated product(s) and good knowledge of the entire TLS product portfolio.
Meets with clients to present complete TLS product portfolio and high-level vision, empathize to their needs and priorities.
Leads the development of pre-sales collateral for the designated product(s).
4. Product development and service operations
The Product Manager is accountable and responsible for maximizing the value of the product resulting from work of the Software Engineering team, contractors/consultants, and vendors/partners.
Leads and provides direction to agile, self-organizing cross-functional product development teams/workstreams comprised of internal and external, dedicated and part-time resources, e.g. software engineers, security architects, business analysts.
Works at a fast delivery cadence, applies agile development methodology and drives rapid incremental delivery of product functionality using themes, features, minimum viable products or epics.
Accountable for maximizing product value while optimizing total cost of ownership and risks throughout the product/service lifecycle—design, development, transition, and operations
Researches and defines how clients, customers, business operation employees are served by the product. Develops a deep understanding of client/customer goals, the value clients/customers derive from the product. Continually reviews and enhances the current product to ensure it is in
tune with customer needs and delivers an excellent user experience—applies proven human- centered design practices and approaches, such as design thinking and user journey maps.
Product Manager is the sole person responsible for managing the product backlog. Prioritizes the delivery of product capabilities and experiences (product roadmap/backlog) so as to maximize customer value and business impact, and to drive growth from digital initiatives. Ultimately,
Product Manager is accountable for ensuring that the product backlog is aligned with the desired business outcomes and customer value.
If vendors are used, manages vendor relationship and ensures maximum value for TLS throughout the product/service lifecycle, in both development and operations.
Accountable for service transition and operational integration. Product Manager works closely with the Head of IT Operations and Global Service Desk Manager to ensure service monitoring, reporting against SLAs, operations dashboard integration, Tier 1/2/3 processes and capabilities
are in place along with business continuity and disaster recovery measures.
Accountable for service performance against clients’ SLAs and continual service improvement.
Product Manager reviews operational reports, identifies product improvement needs and adds them to the product backlog.
Outstanding communication and stakeholder management skills
Strong experienced in digital/IT product management
7+ years of industry experience
Human-centered design techniques, design thinking, customer journey mapping, jobs to be done, focus groups, service blueprinting, persona analysis
Strong presentation, slide/document creation, and business writing skills
Experience in suppliers coordination and client relationship
Entrepreneurial mindset, passion to delight customers and innovate
Experience with Agile Scrum processes, certification desired
Project/program management experience, PMP/Prince II certification would be an advantage
Team player, proactivity, continuous improvement mindset
Ability to work as part of a remote international team
Masters degree in Engineering/Computer Science or a related technical discipline
opportunity to work in a challenging environment with dynamic teams and innovative projects; integration in a solid company; constant training that includes the development of skills.
o processo de candidatura.
Saiba o que acontece depois da sua candidatura e o que fazemos para o ajudar a conseguir aquele emprego.
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candidate-se com a randstad.
Candidatar-se connosco é fácil. Vamos rever a sua candidatura e ver se faz "match" com a função e a empresa.
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vamos entrar em contacto.
O nosso consultor vai contactar num horário adequado, para falarem sobre a sua candidatura e aspirações de carreira.
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Se nunca trabalhou connosco, vamos precisar de algumas informações adicionais.
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verificação de conformidade.
De seguida, precisamos apenas de verificar algumas coisas - vamos fazer as verificações de conformidade e vamos mantendo-o atualizado.
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verificar referências e histórico.
Como parte do processo de recrutamento, vamos contactar as referências que nos indicou.
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o emprego perfeito para si.
A nossa equipa de especialistas vai marcar uma entrevista para a função a que se candidatou, ou, se encontrarem uma oportunidade melhor, vão também sugerir alternativas.
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Vamos garantir que está completamente preparado para a sua entrevista e que sabe tudo o que o espera - boa sorte!
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comece o seu novo emprego.
Parabéns, está pronto para começar o seu novo emprego. A equipa vai garantir que está preparado para o seu primeiro dia.
Randstad Professionals is specialized in the recruitment of middle and senior positions.Our client is Europ Assistance, one of the major global players of assistance services in 7 areas: automotive, travel, home, IT/Cyber, health, senior care and life style.
Randstad operates in Portugal and in the world as a leader in the human resources area for several business sectors.Technologies area works exclusively the IT & Telecom sector, providing unique professional development opportunities.Randstad was challenged by Indra to fill in a Production Support Service Manager.