policy administrator (dutch speaker) em lisboa (center)

data de publicação
lia haddad, randstad portugal
tipo de emprego
candidate-se agora

detalhes da oferta

data de publicação
lisboa (center), lisboa
Serviços de apoio ao cliente
tipo de emprego
número de referência
lia haddad, randstad portugal

oportunidade de emprego

randstad was challenged by an insurance company to search for the best possible talent for accounting assistant to work in their shared services center.
The Policy Administrator is responsible for the handling of tasks related to the preparation and subsequent administration of insurance policies. Main objective of role is to provide high quality administrative support to underwriters, brokers and end clients. For certain business lines/products the Policy Administrator has an Administrative Decision Making Authority based on pre-established criteria defined on an Authority Letter which can have different limits according to experience and seniority.


do you think you can handle it? If you have:

Proficient in written and spoken Dutch and in English.
Good interpersonal skills with the ability to work as a member of various teams.
Curious, willing to learn and showing a challenging conventions spirit.
Excellent accuracy and attention to detail and Quality to produce high quality output even when dealing with high volume and under time pressure.
Ability to organise and prioritise and plan workload to meet deadlines.
Demonstrating personal integrity; doing what they say theyll do when they said theyd do it.
Personable, able to develop rapport easily and build relationships across and outside the company.
Good Customer Focus.
Expresses a can-do attitude.
Experience in insurance is an advantage;
Good computer skills including Microsoft Outlook and Excel skills.

ready to start right now?

principais responsabilidades

you'll be challenged to do the following functions:

• Office based administration work to ensure high quality and efficient processing of administration requests with specific analysis, from a range of stakeholders including external brokers and end clients as well as internal underwriting teams. These processes include, quote preparation with predefined limits / rates / premium, as well as policy issuing, mid-term adjustments, renewals, cancellations, Pre Priced Proposals and accepting and declining of insurance risks within given guidelines.
• Be the first point of contact for brokers and clients to provide superb customer experience by answering all internal and external questions which fall within the Policy Admin scope, and determine and execute the transfer of all other questions to the relevant departments;
• Accurate, timely and efficient data entry of insurance risks to achieve Service Excellence, as well as general administrative duties such as profiling, handling small Endorsements and Cancellations as well as issuing documentation and mailbox monitoring;
• Ensure constant superb quality output;
• Deliver exceptional service standards/KPI’s;
• Provide support to other teams to cover absences and peak workloads.


you will get:

- direct contract with the client
- competitive salary package and working hours
- great fringe benefits : health & life insurance, gym allowance , pension fund and bonus