order management analyst (with spanish).

Participate in process improvement initiatives or special projects as assigned;
Execute standardized processes and take recommended actions to achieve metrics;
Achieve process excellence;
Execute continuous process improvement techniques;
Decrease "cost to serve" by executing cost initiatives;
Ensure internal/external customer satisfaction;
Adhere to standard processes and tools;
Seek first time quality through self audit for accuracy, timeliness and completeness of work;
Demonstrate ability to execute solutions to issues at appropriate level;
Demonstrate continuous improvement in process and service;
Comply with company standards, procedures and policies, as well as regulatory
requirements (e.g. regulations relating to recoveries of debit balances);
Update and maintain various systems/tools per standard process documentation which
may include executing transactions, entering data and retrieving information from specific
system, auditing own data entry for accuracy and making necessary corrections and conducting data verification;
Archive and retrieve documents (paper and electronic) using archiving standards;
Produce standard correspondence, following existing templates;
Adhere to client formatting and quality standards;
Proof work and edit syntax, grammar and punctuation;
Respond to enquiries by researching, summarising research findings and
compilation into the requested format;
Performs other duties as assigned by supervisor;
Provide customer satisfaction through accurate delivery and demonstration of ownership;
Serve as a technical and functional resource to other team members;
Actively participate in community events;
May support/initiate/participate in employee engagement initiatives;
May assist in training/educating new and/or more junior team members in operational procedures and policies.

Experience or academic training in Economics, Finance or in the area;
Fluent Spanish level (C1);
Fluent English level or higher intermediate (B2/C1);
Problem solving and escalation management;
Data quality;
Customer interaction handling;
Metrics and reporting;
Organisational skills, attention to detail and follow through to resolve any outstanding issues;
Time management and administrative skills;
Written and verbal communication skills, manage internal communications and external/client communications with assistance;
Discretion, professionalism, confidentiality and judgement:
Computer literacy and working knowledge of Microsoft Office;
Ability to operate office equipment (e.g. fax, photocopier and telephone);
Team player with interpersonal skills.

Employment contract with Randstad with the possibility of joining the client after three months;
Local de Trabalho: Amoreiras;
Working hours: 9h to 18h, from Monday to Friday;
Base salary/month: between 1190€ and 1450€ + 7,63€ Food allowance/day + 40€ Transport allowance/month + Language bonus.