Technical assessment of network environment to recommend and deploy various security and backup products offered
Participate in customer facing meetings to demo products, plan deployment and gather required technical details
Accountable for root cause analysis and remediation activities, including working with vendor support to resolution
Interface with customers to complete network related projects and to troubleshoot network related customer issues
Implement configurations, connectivity and maintenance of network devices to include: Routers, L2/L3 Switches, Firewalls, Load Balancers and Wifi Access points and controllers
Analyze and troubleshoot complex technical support incidents and problems.
Manage, monitor and maintain core network services that include LAN, WAN, WLAN.
Isolate, resolve and document all operational and technical problems and performance bottlenecks
Develop and maintain network management procedures including the documentation of procedures for daily operational support for the Voice, LAN, WAN and routing Infrastructure (e.g. backups, logging, etc.)
Monitor, troubleshoot, identify and remedy areas of congestion and/or degraded quality.
Secure network systems by establishing and enforcing policies, and defining monitoring access.
Monitoring and management of network and voice infrastructure for continuous uptime and SLA maintenance. This includes support for enterprise Cisco UC environment which contains Call Manager, Unity Connection, Presence, VCS and emergency responder.
Working quickly on open tickets assigned to group and participate in impact analysis where application for related ticket issues.
The position requires periodic work outside regular business hours for testing and change implementation as well as additional hours for problem resolution as part of the on-call rotation outside of regular business hours for products and services supported by the team.
Report of risks, trends and service gaps to IT leadership
Create and actively maintain network and collaboration technical configuration documents and topology maps
Be proactive in identifying new network technologies and assessing its adoption.
Build a solid working relationship with the customer base and vendors
Responding to business customer support calls
Audit work practices to established procedures, developing new procedures and documentation as required.
Participate in network/voice technology evaluation and architecture planning processes as required.
The position requires periodic work outside regular business hours for deployment of firewalls or other network devices, testing, change implementation and/or problem resolution. Carrying a cell phone and being on-call on a rotational basis may be required.