mkt sr customer voice program.

The Customer Advocacy Manager will work efficiently and effectively with the Customer Voice team and its stakeholders (marketing, field, customer success and product management) to leverage our customers’ success to build awareness, accelerate sales, and drive adoption by communicating the business value gained by customers of OutSystems.
What You Will Lead/Do or Key Responsibilities:
Contribute to strategy, management and goals of the customer advocacy program, in partnership with the Director of Customer Voice
Support execution of programs that engage OutSystems advocates and increase knowledge sharing and product trust - ultimately influencing customer satisfaction/retention, and visibility of OutSystems in the market
Collaborate with customer-facing teams (Customer Success; Marketing; Sales) to identify, cultivate and recruit customer advocates
Help build and nurture a go-to pool of reference customers that meet demand/needs of field
Manage referral program
Help fulfill requests for customers to act as sales references and promotion in marketing programs

8-10 years in B2B marketing, preferably with proven experience managing customer
advocacy and/or engagement programs
Passionate about customer satisfaction and success
Proficient project management skills with the ability to manage and track many tasks simultaneously
A relationship builder, confident liaising with IT decision makers and business leaders
Strategic marketer who is innovative, passionate, fun, and creative
A team player with excellent cross-functional collaboration skills
Ability to demonstrate business impact with clear metrics
Exceptional communication skills (written, verbal, and presentation)
Experience using social media platforms/tools a plus

Salary + Benefits

A company that continues to grow, change and innovate, and gives our teams the space to be proactive and creative.

Real career opportunities. We care about growth and development. Vertical career progression is an obvious possibility, but we also offer the possibility for lateral moves, joining different teams, and mastering specific skills.

Work colleagues that are as smart, hardworking and driven as you – and a team that is global.

A company culture that is based on transparency, teamwork and excellence (as promised in our Small Book of the Few Big Rules and delivered every day).

Disrupting the status quo is in our DNA. In fact, it’s why our company exists.

We “Ask Why” a lot. It helps us connect our individual work to the bigger picture and sometimes even uncover a better way.