it services team leader (m/f) em lisboa

data de publicação
contacto
carolina picarra, randstad portugal
tipo de emprego
permanentes
candidate-se agora

detalhes da oferta

data de publicação
local
lisboa
empregos
Tecnologias de Informação
tipo de emprego
permanentes
número de referência
RP-2019-63070
contacto
carolina picarra, randstad portugal
candidate-se agora

oferta de emprego

Randstad Professionals is the company of Randstad focused on the recruitment of Middle & Top Management.

Our client is a reference company in the sector that is now looking for an IT Services Team Leader (m/f)

Responsibilities:

- Lead the Help Desk team, that is solving complex technical problems for the internal customers;

- Provide and manage technical support to company staff on all company-supported applications and hardware such as CRM, Easyvista, Office 365 (Email, Sharepoint, FileShare, Teams, Visual Studio), Telephony, desktop and laptop computers, mobile devices, and related technologies;

- Manage Software licences, certificates and domains;

- Manage Data Center and Software vendors;

- Proactively identify opportunities to evolve and improve the IT support delivery systems;

- Make recommendations about future planning and development of IT resources with an emphasis on maximizing end user productivity and return on investment;

- Drive focus on accuracy, timely feedback, and customer satisfaction;

- Drive timely identification, investigation, resolution, root cause analysis and replication of technical issues;

- Drive the knowledge-sharing mindset, methodology, and tools

Offer:

- Opportunity to be involved in an attractive project.

competências

Ideal Profile:

- Degree in Computer Science or equivalent;

- Around 4 years of work experience;

- Must have the ability to quickly research and self-educate on new information, technologies and methods;

- Dynamism and results oriented;

- English proficiency (required).