More than 4 years of professional experience supporting SaaS solutions (mandatory requirement).
Previous experience with 3rd level support.
Good english communication skills (intermediate level B2 minimum is a mandatory requirement, interviews and daily work will be in English).
Experience in supporting SaaS Applications (Azure or other). Being able to troubleshoot systems that are built and deployed in Azure and integrated with APIs (important).
Experience in testing Soap and REST APIs (important).
Experience in testing environment management and testing.
Experience and understanding Database structures, SQL queries.
Troubleshooting application from both Frontend and Backend side.
Can read and understand code.
Other valued skills:
Knowledge of databases and Linux.
Communicator that will be able to analyse, summarise and put the question to troubleshoot it.
Ownership for the ticket queue (can sort, prioritize, summarize, find the common root-cause and argument the criticality).
Be able to hold workshops with developers to find the workaround for the fix.
Knowing the Development and Deployment Lifecycle