Randstad is recruiting a IT Applications Support Expert Level 3, for direct integration, in a company with offices in Porto (Matosinhos).
Hybrid work model (3-4 days remote, 1-2 days on-site / week).
International company. IT-as-a-Service business. They have a Cloud Marketplace B2B platform. The marketplace is used in many European countries. They work according to agile methodologies.
...
it applications support expert level 3.
- porto (hybrid), porto
- publicado hoje
- data limite 22 outubro 2023
responsabilidades chave
Provide Level 3 support to the requestors (report exports, account moves, issue troubleshooting)
Apply in-depth troubleshooting and debugging along with deep knowledge of systems,
databases, and applications to get to the root cause of the customers issue.
Analyze recurring issues and suggest new solutions (feature, process, etc) with the goal of
decreasing escalations to 3rd level.
Close collaboration with development team members to address the long-term fixes.
Customer consultations on API integrations.
Execute API calls and when needed for troubleshooting the apps.
Maintain existing code base by fixing bugs and make refactoring.
Participation in IT audits.
Participation in workshops and demos.competências
More than 4 years of professional experience supporting SaaS solutions (mandatory requirement).
Previous experience with 3rd level support.
Good english communication skills (intermediate level B2 minimum is a mandatory requirement, interviews and daily work will be in English).
Experience in supporting SaaS Applications (Azure or other). Being able to troubleshoot systems that are built and deployed in Azure and integrated with APIs (important).
Experience in testing Soap and REST APIs (important).
Experience in testing environment management and testing.
Experience and understanding Database structures, SQL queries.
Troubleshooting application from both Frontend and Backend side.
Can read and understand code.
Other valued skills:
Experience in scripting JavaScript, Python, or others
Knowledge of databases and Linux.
Troubleshooting master.
Communicator that will be able to analyse, summarise and put the question to troubleshoot it.
Ownership for the ticket queue (can sort, prioritize, summarize, find the common root-cause and argument the criticality).
Be able to hold workshops with developers to find the workaround for the fix.
Knowing the Development and Deployment Lifecycleprincipais benefícios
Salary above job market, food allowance, health insurance, international projects, flexibility.
This candidate needs to already live in Portugal.
o processo de candidatura.
Saiba o que acontece depois da sua candidatura e o que fazemos para o ajudar a conseguir aquele emprego.
entre em contacto.
estamos aqui para ajudar com as suas questões.
IA
isabel azevedo costa pereira
empregos semelhantes.
ver todos os empregos- A Randstad Professionals encontra-se a recrutar um Técnico de Suporte N2 para uma multinacional francesa no Porto. Trabalho híbrido (2 dias presenciais e 3 remotos)A Randstad Professionals encontra-se a recrutar um Técnico de Suporte N2 para uma multinacional francesa no Porto. Trabalho híbrido (2 dias presenciais e 3 remotos)
- A Randstad Professioals encontra-se a recrutar um IT Support Technician, para contratação directa, para um cliente situado em Perafita.Regime de trabalho 100% presencial.A Randstad Professioals encontra-se a recrutar um IT Support Technician, para contratação directa, para um cliente situado em Perafita.Regime de trabalho 100% presencial.
- Randstad operates in Portugal and in the world as a leader in the human resources area for several business sectors.Technologies area works exclusively the IT & Telecom sector, providing unique professional development opportunities.A data analyst brings technical expertise to ensure the quality and accuracy of that data, then process, design, and present it in ways to help people, businesses, and organizations make better decisions. They will take responsRandstad operates in Portugal and in the world as a leader in the human resources area for several business sectors.Technologies area works exclusively the IT & Telecom sector, providing unique professional development opportunities.A data analyst brings technical expertise to ensure the quality and accuracy of that data, then process, design, and present it in ways to help people, businesses, and organizations make better decisions. They will take respons
