ip support engineer (m/f) em amadora

data de publicação
contacto
cátia narciso, randstad portugal
tipo de emprego
contratos
candidate-se agora

detalhes da oferta

data de publicação
local
amadora, lisboa
empregos
Telecomunicações
tipo de emprego
contratos
número de referência
RT-2019-60675
contacto
cátia narciso, randstad portugal
candidate-se agora

oferta de emprego

Randstad operates in Portugal and in the World as a leader in the Human Resources area, in several sectors of activity.
The Technologies area acts exclusively in the IT and Telecom sector, promoting unique opportunities for professional development.

Main Responsibility Area:

Identifies and solves proactively demanding problems and communicates them to key stakeholders. Participates as an expert in IP support or Care related activities. Be active and teamwork person, eager to learn leveraging his and the team’s skills. Able to help developing processes, tools and working methods. Plans and executes technical tasks requiring specialist skills in own professional area. Works independently with the responsibility for solving customer request cases and reporting according to processes. Identifies and solves technical problems. Shares knowledge in own professional area. May support to be included in an expert emergency 24/7 duty Rota.

Job Description:

• troubleshooting Service Routers
• Able for meeting contracted response times.
• able to be a technical customer contact
• Handles technical requests, provides understanding of customer’s network configuration, coordinates resolution delivery
• System tracing and protocol flow analysis, expert in utilizing troubleshooting tools


Offer:
- Immediate entry into an attractive project in a prestigious multinational company;
- Conditions of remuneration to be agreed by the experience and knowledge demonstrated.

competências

On request perform:
Network expansion activities.
Participates in IP multi vendor environments.