The jobholder will collaborate in tasks associated with reporting transformation processes to support Airbus users’ network worldwide, for 80+ legal entities of the Airbus Commercial Aircraft division.
Main tasks and responsibilities might include:
Support reporting transformation projects in a collaborative environment;
Advise and develop solutions with internal partners;
Qualify queries, route to the relevant resolver group and escalate support whenever relevant;
Analyze and prioritize queries according to level of urgency, as well as determine the kind of support needed;
Customize, test and deliver solutions;
Identify recurring problems and propose remediation plans;
Compile support KPIs, develop reports in ServiceNow and make proposals looking to optimize ways of working.
Take ownership over a dedicated portfolio of Reporting, Planning and Controlling applications in order to provide expertise and know-how to respond to the end-users queries on processes and applications;
Respond on a timely manner to queries;
Keep user handbooks or documentation on the different tools, reports and processes up to date;
Support the correct BI financial data accessibility for users, according to the function he/she belongs to and following the Airbus ethics and compliance principles;
Provide training sessions based on users requests;
Give advice to users on the best way to obtain different financial data or any other specific question related to systems;
Support the maintenance of the tools, reports and/or related Master Data following business changes;
Provide support to small evolutions on local or central systems platforms after the approval of the Finance transformation management, according to the priorities,
expertise and capacity within the team;
Promote a continuous improvement policy and customer support orientation, based on understanding, system-wise, the way the finance users works, their difficulties and successes and sharing it with the Central team for future actions;
Report needs for evolution and communicate specifications.