customer support - german/english.

Handling customer inquiries via chat/e-mail/phone; including but not limited to product related (Sports, Casino, Poker) as well as cashier related matters
Assessing individual issues and taking appropriate action to ensure customer needs are met
Working in coordination with other teams based at different locations that share similar objectives
Escalating system anomalies and general issues faced by customers to the relevant party
Understanding Standard Operating Procedures and delivering service / quality standards to agreed level

Fluent in german (C1 level);
Fluent in english (B2 level);
Excellent written and verbal skills as well as high interpersonal skill level;
Calm manner and able to work under pressure and be confident in answering a wide range of customer enquiries;
Ability to perform well in a multi-task/cultural environment;
Good computer skills;
Interest in Sports, Casino and Poker products would be a benefit;

What we have to offer you:

- Permanent working contract;
- Annual gross salary: 22.000€;
- Meal allowance of 6,83€ per working day;
- Health Insurance;
- Hybrid working model (2 days in the office + 3 days at home)
- Monday to sunday, between 6am and 10pm;
- Other Benefits;

Apply now!