customer support german (m/f/x).

As a Customer Support Advisor, your mission will be:

- Assist customers through multiple channels (email or phone) enthusiastically and professionally.
Support customers with booking management, cancellations, and billing issues.
Attract potential customers by answering questions about rent-a-car reservations and their different options, providing additional information to meet customer needs.
Gather information from new customers and input it into the platform.
Process and respond to contact requests promptly, contributing to fostering commitment to our client's brand.        

• Native or advanced german (C2) proficiency.


• Knowledge of English (B1/B2)


• Experience in customer service, or a similar role (will be valued).


• Tech-savvy, with the ability to quickly learn new software and tools


• Excellent problem-solving skills and patience when dealing with users.


• Ability to work independently and manage multiple tasks efficiently.

What We Offer:

Permanent Contract (with 3 months trial)
Base salary: 1030€    
Meal allowance: 7,63€/day
Transport allowance: 20€/month
Performance bonus: 120€/month + 30€ per week worked variable
Monday to Sunday - Rotative shifts within the schedule below:
Monday to Friday: 07:00AM - 08:00PM 
Saturday: 08:00AM - 04:00PM 
Sunday: 08:00AM - 05:00PM 
Days off: 2 rotational day

Work From Home: Enjoy the flexibility and convenience of working from your home in Portugal.
Growth Opportunities: Opportunity to contribute to the company's success and advance your career.

Randstad's mission is to become the most equitable and specialised talent company in the world, so we reiterate that we welcome people with a wide range of skills and experience. We are committed to ensuring that our recruitment and hiring process meets the needs of all people.

If you need to make any adjustments to make your application or interview more comfortable, please don't hesitate to let our recruitment consultants know.

Will you join us?