customer support agent - german em porto

data de publicação
ana duarte, randstad portugal
tipo de emprego
candidate-se agora

detalhes da oferta

data de publicação
Serviços de apoio ao cliente
tipo de emprego
número de referência
ana duarte, randstad portugal

oportunidade de emprego

SumUp do things differently. They are the leading mobile point-of-sale (mPOS) company in Europe and built a payment service from scratch to shake up the industry and wake up the entrepreneur within anyone. If you’re looking
for a chance to participate and contribute your ideas, this is the right place for you. SumUp are
planning on doing something big and are looking for motivated and creative people to tackle


Which requirements are we looking for?

- You are available to work in Matosinhos, Porto;
- You have excellent language skills in German and feel comfortable speaking and writing in English;
- You love to communicate, while being easy-going and patient with our customers;
- Good and customer-friendly service is the highest priority for you;
- Youre curious and persistent to solve issues;
- Using a smartphone, tablet or computer is easy for you.

principais responsabilidades

We are looking for people in Porto with a multicultural attitude, fluent in German and English to provide support for the German market.

-You are the voice of SumUp – the direct link to our customers;
- You take care of our German-speaking customers by phone, email, chat and social media channels
- You competently support our merchants for all questions and inquiries about our product and service;
- You actively work on the optimisation of all processes related to our customers, to constantly increase the happiness of our merchants;
- You closely work with other departments together, for example Sales and Marketing;
- You’re part of an international and multilingual team.


Which return can you expect? Which added values will appeal to you?

- Total Package: 1332€;
- An international and dynamic team;
- Opportunities to further develop within the company
- Professional hardware: everyone can use a Mac;
- Free drinks, fruits, cereals and nuts for everyone;
- Fun: regular breakfasts, cocktail parties, team events, yoga and a kicker;
- Company located in Matosinhos, Porto (we have bus and metro near of the office).

Does the role appeal to you? Are you the talent we are looking for? Let us reach you! Submit your application, and the journey will begin.