customer solutions expert em lisboa

data de publicação
contacto
josé pestana, randstad portugal
tipo de emprego
permanentes
candidate-se agora

detalhes da oferta

data de publicação
local
lisboa
empregos
Tecnologias de Informação
tipo de emprego
permanentes
número de referência
RO-2019-61754
contacto
josé pestana, randstad portugal
candidate-se agora

oferta de emprego

Randstad operates in Portugal and in the world as a leader in the human resources area for several business sectors.

CUSTOMER SOLUTIONS EXPERT

A chance to apply your caring skills at a fast-growing tech startup.
Fun colleagues on 2 continents, 4 time zones and a vibrant company culture.
Competitive base pay.
An annual 15-minute motivational talk from our CEO (We're kidding, of course. These don't happen every year).

competências

Wed like the Customer Solutions Expert to have:

Experience working in a customer facing role
Excellent customer service skills great listening, responsiveness, follow-through, further escalation, and such.
Some experience with software testing, root cause identification and issue documentation.
Understanding of email systems, filtering, spam, and mail integration.
Basic understanding of relational databases. (But again, the most important thing is that you care)
Ability to interact with other team members in Support as well as other functional areas including product management and engineering.
Fluency in English is a must.
Its a big plus if the Customer Solutions Expert had:

Some knowledge of sales leads, opportunities, deal tracking and reporting.
Experience with sales/CRM tools, such as Salesforce.com or Zoho CRM.
Experience with helpdesk tools like Freshdesk, Zendesk etc.