customer solutions expert - spanish em lisboa

data de publicação
lia haddad, randstad portugal
tipo de emprego
candidate-se agora

detalhes da oferta

data de publicação
Tecnologias de Informação
tipo de emprego
número de referência
lia haddad, randstad portugal
candidate-se agora

oferta de emprego

Are you on of those persons that really care? About your job, about customers, about people? This might be your chance!
Randstad is searching for a spanish speaker customer solutions expert to join a fast-growing tech startup client in central lisbon.

To provide excellent support by showing that you care about customers.

A chance to apply your caring skills at a fast-growing tech startup.
Fun colleagues on 2 continents, 4 time zones and a vibrant company culture.
Competitive base pay.
An annual 15-minute motivational talk from our CEO (We're kidding, of course. These don't happen every year).


Wed like the Customer Solutions Expert to have:

Previous experience working in a customer facing role;
Excellent customer service skills great listening, responsiveness, follow-through, further escalation, and such.
Some experience with software testing, root cause identification and issue documentation;
Understanding of email systems, filtering, spam, and mail integration;
Basic understanding of relational databases. (But again, the most important thing is that you care)
Ability to interact with other team members in Support as well as other functional areas including product management and engineering.
Fluency in English and Spanish is a must.

Its a big plus if the Customer Solutions Expert had:

Some knowledge of sales leads, opportunities, deal tracking and reporting.
Experience with sales/CRM tools, such as or Zoho CRM.
Experience with helpdesk tools like Freshdesk, Zendesk etc.