crm support it technician em lisbon

data de publicação
contacto
lia haddad, randstad portugal
tipo de emprego
contratos
candidate-se agora

detalhes da oferta

data de publicação
local
lisbon, lisboa
empregos
Tecnologias de Informação
tipo de emprego
contratos
número de referência
RO-2018-55649
contacto
lia haddad, randstad portugal
candidate-se agora

descrição da oportunidade

Randstad shared services center team was challenged by a CRM software startup to find candidates to integrate a CRM support position.


Your main responsibilities will be:
- Determine the best approach for client systems based on the client Statement of Work (SOW) requirements;
- Configure, implement, and demonstrate system to new and current clients. The implementation cycle includes requirements validation, configuration, internal testing, and guiding clients through user acceptance to go-live status;
- Responsible for the development and delivery of training for both administrators and end-users;
- Review and test configured system functions to ensure adherence to client requests and SOW requirements;
- Conduct detailed troubleshooting of client systems to help solve client issues;
- Provide answers to clients by identifying problems; researching reported issues; guiding clients through corrective steps through phone or written (email) correspondence, as necessary;
- Assist with performing integrated system testing when new features are applied to a client system;
- Flag and report potential problems or out-of-scope requests from clients to the Project Manager;
- Other project related duties as assigned.

You will get:

- immediate entry into an attractive project
- to know a great multicultural team
- good salary package

competências

do you think you can handle it? If you have:
- 2 3 years of working in a technical environment;
- Experience in the IT sector;
- customer service experience;
- Working knowledge of databases, data modelling concepts & best practices;
- Solid understanding of workflows and processes;
- Basic knowledge of Software as a Service solutions (SAAS) and experience of Software Development Lifecycle (SDLC);
- Basic knowledge of Java, JavaScript, HTML, XML and CSS, a definite asset;
- Clear, concise and effective communication ability.



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