costumer success manager (m/f) em oeiras

data de publicação
contacto
filipa silveira, randstad portugal
tipo de emprego
temporários
candidate-se agora

detalhes da oferta

data de publicação
local
oeiras, lisboa
empregos
Vendas, Comercial
tipo de emprego
temporários
número de referência
RS-2019-75436
contacto
filipa silveira, randstad portugal

oportunidade de emprego

Randstad is looking for a Costumer Success Manager for a renowned company

competências

- 3+ years work experience in an equivalent capacity;
- Excellent written (via email and phone) communications skills;
- A true passion for customers and customer success;
- Experience with SaaS-based applications and services;
- Experience working with Salesforce.com / GainSight a plus;
- Self-Starter / High Energy / Positive Attitude / Customer Focused / Detailed Oriented;
- Bachelor's Degree or equivalent experience;
- Strong customer service, management, listening, and presentation skills;
- Ability to juggle multiple and very different tasks;
- Fluency in any of the following languages would be a plus French/German/ Dutch;

principais responsabilidades

- Ensure that the quality and frequency of touchpoints are consistent with the Project customer journey;
- Track accounts to identify churn risk and take action to eliminate that risk;
- Build value-based relationships with customers;
- Work closely with Product and Engineering to identify and track feature requests/bugs;
- Function as the voice of the customer and provide internal feedback on how Project can better serve our customers;
- Maintain a deep understanding of the product and speak with customers about the most relevant features/functionality for their specific business needs—you geek out about new features on a regular basis;
- Generate enthusiasm and participation in feature beta programs and customer events;
- Help identify and work with account teams on cross-sell and up-sell opportunities;
- Track onboarding progress and follow up as necessary for assigned accounts;
- Ability to travel up to 25%;

oferta

- Start in january
- Office Hours - 9 am to 6pm (monday to friday);