collections specialist (danish) em linda a velha

data de publicação
contacto
lia haddad, randstad portugal
tipo de emprego
permanentes
candidate-se agora

detalhes da oferta

data de publicação
local
linda a velha, lisboa
empregos
Finanças e Economia
tipo de emprego
permanentes
número de referência
RO-2018-56364
contacto
lia haddad, randstad portugal
candidate-se agora

descrição da oportunidade

Randstad was challenged to search for the best possible talent to work in the shared services center


You'll be challenged to do your best in the following functions:

- Customer/account queries to support that sales ledger balances are clean on customer account;
- Learn and deploy collection techniques for due and overdue balances on customer account, maximising On Time Payment for all Customers;
- Notify Senior Collections Specialist of debt risks to ensuring mitigating actions are taken;
- Respond to incoming collection concerns from the customer and internal stakeholders;
- Focus on Customer Service, ensuring good communication levels to identify and support resolving problems on customers accounts, which could ultimately impact Sales and Working Capital of the business;
- Contribute to Continuous Improvements programs and standardization of processes across all markets in scope, whenever possible;
- Analyze and check KPIs on quality of services provided and present;
- Participate in KPIs trends (SLAs), root cause analysis of mistakes/errors and problem solving.

This job offers:

- Immediate entry into an attractive project in world’s largest food and beverages company;
- You will integrate a multicultural team;
- Good benefits package;
- Conditions of remuneration to be agreed by the experience and knowledge demonstrated.

competências

what you need to apply:

- Good level of English - (intermediate);
- Good level of Danish - (advanced);
- Preferential master degree in Accounting/ Finance/Economics, but not mandatory;
- Customer Satisfaction behaviour;
- Previous Customer Service and/or order to cash experience will be a plus;
- Team spirit and available to work in an open space environment;
- Good analysis skills and problem solving mind-set;
- Ability to manage priorities;
- Will to work in a multicultural environment.