backoffice assistant - german (m/f/x).

managing incoming claims submitted by customers who have purchased vehicles internationally;
assessing claims submitted by individual buyers for eligibility, using internal resources and evidence provided by buyers;
monitoring open claims that require additional information to reach a resolution (such as missing details from buyers or supplementary information from the selling country);
overseeing cases scheduled for closure that involve payment to the buyer or necessitate final settlement;
furnishing comprehensive responses to buyers regarding case resolutions, based on evidence and internal evaluations performed during the claims assessment;
communication with buyers will primarily occur via email;
ensuring all aforementioned tasks are executed and monitored in a prompt manner, upholding commitments and deadlines.

high school diploma (mandatory);
call center experience (an advantage);
fluent level of German;
advanced English (C1);
resilience and commitment to the project;
customer focus;
customer orientation,

What do we have to offer you?

competitive base salary;
meal allowance per working day;
monday to friday schedule, from 8:00 AM to 5:00 PM
hybrid work model (first month on-site);
opportunity for professional growth;

office located in the heart of Lisbon (Restauradores/Rossio).
Randstad's mission is to become the most equitable and specialised talent company in the world, so we reiterate that we welcome people with a wide range of skills and experience. We are committed to ensuring that our recruitment and hiring process meets the needs of all people.
If you need to make any adjustments to make your application or interview more comfortable, please don't hesitate to let our recruitment consultants know.